We don't like to hear of any upset little ones or indeed mummies, daddies or any other friend or family member. If you are not happy because something is damaged or faulty then please let us know as soon as possible.
We will try our very best but we cannot always guarantee an exact replacement. Sometimes colour or type may vary.
If an item has clearly been damaged through play we cannot issue a refund.
If an item has been damaged through play but has clearly not stood up to it's intended use then we will also be happy to issue a refund.
If you wish to return an unwanted item please return it in the same condition it was sent to you within 14 days.